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Global Payments Overview

Global Payments Overview

Global Payments is the primary integrated credit card processor for Auction Flex and Auction Flex 360, enabling auctioneers to seamlessly process payments directly within the auction management software.

Processing Payments

GP & Auction Flex
GP & AF360

Dispute (chargebacks) & Risk Teams Information:

  • All Chargebacks are handled by GP Corporate – Disputes Team.
  • All new merchants are auto-enrolled to the Merchant Portal and Disputes Manager.  They receive an email to complete their registration during the onboarding process.  
  • Merchants are reminded about the Merchant Portal when they contact Customer Care via voice and email responder.
  • Self-Registration Guide: https://openedgepayments.com/merchantportal
  • Tutorial Guide:  https://openedgepayments.com/merchantportal/tutorials.php 
  • Dispute and Risk Teams work from a secure system that most GP employees do not have access to.
  • It is imperative that merchants respond to all request in a timely manner.
  • Chargeback Resource to share with Merchants- Chargebacks911 Website: https://chargebacks911.com/chargeback-rules/

Contact Information:

Technical Support
For assistance with reinstalls, processing issues, broken systems, existing merchant hardware orders, tracking information, or incomplete shipments:

Client Care
For billing, credit, funding, and fee-related questions or issues:

Installations
For new merchants scheduling Merchant Portal training:

Change Bank Account, Update Address or Close Account

Risk Management and Fraud Prevention Guidelines

For any assistance, contact the Risk Department at 800-846-0626 (Option 1, then Option 4) or by email at GSC.NARisk@GlobalPay.com.

Shipping Policy

To minimize fraud, ensure that your terms and conditions state that shipments will only be sent to the billing address on file. This follows the Address Verification System (AVS) guidelines by Mastercard and applies to other card providers as well. While AVS has historically been a reliable fraud prevention method, some card providers now require a signature upon delivery. Tracking information showing a signature—even if signed by the driver—is sufficient for verification.

Fraud Prevention Tips

  1. Check Registration IP: Use tools like IP Teoh to verify the registration IP address. Suspicious IPs (e.g., VPNs or proxies) can indicate potential fraud. Scammers occasionally overlook using a VPN, revealing an IP from another country or state (e.g., Ghana or Nigeria).
  2. Verify Phone Numbers: Using NumLookup or similar tools, check whether the phone number is a VOIP (e.g., Google Voice) or linked to the actual cardholder.
  3. Review HiBid Registration: Evaluate registration dates and feedback to spot any unusual patterns or suspicious behavior.

Chargeback Prevention

To minimize chargebacks, include a clause in your terms and conditions stating that customers agree not to initiate chargebacks and authorize charges for the total amount (or partial amounts until paid in full). If a chargeback occurs and needs to be reprocessed, send a certified letter to the customer explaining their default status and the potential legal implications, which may include fraud and theft by deception. Due to the transaction amount, such cases may be considered felonies. Offer the customer an opportunity to settle; if unresponsive, proceed with charges as per the agreed terms. Should the customer inquire about the new charge, direct them to refer to the terms and conditions.

Additional Fraud Prevention Measures

  • Background Checks: Use a Google search on the customer’s name and address to review for any arrests, criminal charges, aliases, or associates that may raise concern.
  • State Police Notifications: Identify the contact information for the state police’s criminal complaint division in the customer’s area and inform the customer that all communications will be documented and shared with law enforcement, adding a layer of security against potential repeat offenders.

Enhancing Auction Listings

Presenting clear and informative auction listings, including accurate titles, descriptions, and photos, enhances credibility and can reduce the potential for disputes. Transparent listings build trust and improve buyer confidence.

Implementing these protocols will strengthen your defenses against fraud and ensure more secure, reliable transactions. For questions or additional guidance, please reach out to the Risk Department.