Modem Installation Methods
There are two standard methods for installing a modem for use with Auction Flex.
Easy Method
Before going through any installation process, make sure the Modems are plugged into the computer directly. Using a USB hub will not allow the devices to install correctly.
1. In newer versions of the software open the RFM Srvr (or RF Modem Clerking Grid if using the clerk computer), and click the Install Drivers button.
2. When asked whether you want to install the modem drivers, click to confirm.
3. Proceed through the installation wizard, which will install the modem drivers for you.
4. When the installation is complete, navigate back to the RFM Srvr window (or clerking grid if using the clerk computer) and click the Device Manager button.
5. You should now seen a Ports option, showing a COM Port with a number. This is the COM Port you will enter on the RFM Srvr window (or clerking grid).
6. The device should now be ready to test a connection.
Manual Method
If modems are being installed on a laptop computer, it may be necessary to use the external power adapter. This is a two-part installation. You will be installing a USB Serial Port driver and a COM Port driver.
1. Plug the modem into a USB port.
2. If a New Hardware Found window opens, click the Cancel button.
3. Open the Device Manager. This can be done from the RFM Srvr window or the RF Modem Clerking Grid, depending on which computer you are using.
4. Look for Other Devices and right-click USB Serial Port (which might also display as MaxStream or Digi PKG-U Serial Port Adapter) and choose Update Driver Software.
5. In the Update Driver Software window, click Browse my computer for driver software.
6. Click the Let me pick from a list of device drivers on my computer option.
7. Scroll down and select Universal Serial Bus Controllers.
8. Click Have Disk.
9. Click Browse.
10. Navigate to the location on the computer where the driver files are saved, select the ftdibus.inf file, and click Open.
11. Click the OK button, and then the Next button.
12. When the “Windows has successfully updated your driver” message displays, click the Close button.
13. If a New Hardware Found window opens, click the Cancel button.
14. Open Device Manager.
15. Look for Other Devices, right-click USB Serial Port, and choose Update Driver Software.
16. In the Update Driver Software window, click Browse my computer for driver software.
17. Click Let me pick from a list of device drivers on my computer.
18. Scroll down and select Ports on the left side.
19. Click Have Disk and then click Browse.
20. Navigate to the location where the driver files are saved, find the ftdiport.inf file, and click Open.
21. Click the OK button, and then the Next button.
22. When the “Windows has successfully updated your driver” message displays, click the Close button.