Payment Processing With Global Payments
Auction Flex integrates with Global Payments for seamless payment processing, allowing auction houses to handle transactions on the spot with a mobile terminal or online through HiBid auctions.
Dispute (chargebacks) & Risk Teams Information:
- All Chargebacks are handled by GP Corporate – Disputes Team.
- All new merchants are auto-enrolled to the Merchant Portal and Disputes Manager. They receive an email to complete their registration during the onboarding process.
- Merchants are reminded about the Merchant Portal when they contact Customer Care via voice and email responder.
- Self-Registration Guide: https://openedgepayments.com/merchantportal
- Tutorial Guide: https://openedgepayments.com/merchantportal/tutorials.php
- Dispute and Risk Teams work from a secure system that most GP employees do not have access to.
- It is imperative that merchants respond to all request in a timely manner.
- Chargeback Resource to share with Merchants- Chargebacks911 Website: https://chargebacks911.com/chargeback-rules/
Contact Information:
Technical Support
For assistance with reinstalls, processing issues, broken systems, existing merchant hardware orders, tracking information, or incomplete shipments:
- Phone: 800-774-6462, Option 2
- Email: support@openedgepay.com
- Available 24/7, 365 days a year
Client Care
For billing, credit, funding, and fee-related questions or issues:
- Phone: 800-774-6462, Option 3
- Email: customerservice@openedgepay.com
- Hours: Monday – Friday, 7:00 AM – 7:00 PM CST
Installations
For new merchants scheduling Merchant Portal training:
- Phone: 800-774-6462, Option 4
- Email: installations@openedgepay.com
Change Bank Account, Update Address or Close Account